Q. It’s holiday season, could that affect the time when I will receive my ClimaPod Greenhouse order?
We always try to have all orders shipped as soon as possible, but during holiday seasons (December 15 – January 5) there are some factors that may delay the order transit time. Please consider additional 5-10 days for your order to be processed and shipped.
At this time of the year, it is typical for shipping carriers to have very busy routes which require extra time for transit of your greenhouse order.
If you are purchasing a greenhouse as a Christmas Gift and would like it to arrive before 25th, please make sure to have the order placed no later than December 8, 2019 and notify our team in advance. We will do our best to have all orders shipped promptly but time of arrival cannot be guaranteed. You are always welcome to contact our sales support team to get accurate status of your shipment and tracking information.
Happy Holiday Season!
Q. When will my greenhouse be shipped if it was purchased “on backorder“?
Backorder means that currently we are sold out on a specific greenhouse, and do not have it available for a prompt shipment/local pick up.
Typically, once we go low on stock for particular unit, we put in a request for restocking with our production.
Depending on the volume of orders/backorders, it can take between few weeks to couple months to get the restock and have it ready for shipping.
You are welcome to contact our Customer Service to receive more accurate shipping date of a backorder.
(ETA UPDATE as of August 13, 2019)
4MM PASSION XL series (sizes: 9×28, 9×35, and 9×45) will be back in stock & ready for pick-up/shipping between October 30 – November 12, 2019.
Q. How does the greenhouse ship to me?
The greenhouse is shipped via Mainfreight, Fedex Ground, UPS Ground, or other Ground/LTL services in 3 or more boxes. The exact number of boxes varies depending on the kit that was ordered, you are welcome to reach out to our Customer Service to receive exact details on what your order will include. No special equipment is needed to receive the greenhouse. We pack it in the way, where boxes and their contents are well protected during transportation, and at the same time so it is easy for two people to offload each of the boxes/pieces (driver will be glad to assist).
Even though we put a lot of effort into making every shipment go perfectly, it is customer’s responsibility to report any damage or missing boxes/pieces during order delivery. In such event, customer needs to note the issue on the delivery receipt and immediately email our customer service team.
Q. When will my greenhouse arrive at my front door?
When you submit your purchase we immediately send the request to our warehouse in Washington State from where it will be shipped. If you place your order on a Friday, Saturday or Sunday your order will be submitted on the following Monday. The warehouse can take between 3-7 business days to prepare your order (please allow few extra days between Fall and Spring seasons, due to high volume of orders). When your purchase leaves the warehouse, please allow up to 10-14 business days to receive your order. In most cases it takes no more than 5-7 business days on average for your order to arrive to your local terminal, then our carriers will give you a call to set up an appointment for drop-off at your door.
We usually receive tracking confirmation from the warehouse within 24-48 hours of your purchase being shipped and we can send you that information upon request.
Q. Do you sell larger greenhouses than on your website?
Yes, you may request additional information on the custom larger (longer) models from our customer service representatives.
Q. How strong is a ClimaPod greenhouse?
Europe’s standards are higher than those in the US, and the TUV Europe testing lab which is equivalent to UL has tested the product and certified it as being strong and safe. The incredible strength of the greenhouse comes from its excellent engineering and the high quality of plastics and aluminum used.
Q. How much wind can ClimaPod greenhouse withstand?
Much depends on the location and what sort of wind velocity your region can get. We do know from customers that the units have withstood wind gusts of up to 80 mph winds without damage. Even in very bad windstorms, the worst that can happen to your greenhouse is that some of the polycarbonate panels are blown out which are very easy to replace.
Note that for cold, high-snow and high-wind regions we recommend using our double-wall polycarbonate kits
Q. What is their snow load capacity?
The load capacity is roughly 50 lbs per square feet. Never the less, we do recommend that you brush the snow off the roof whenever it gets over a foot.
Q. Where should I locate my greenhouse?
The selection of a site involves taking into consideration three importantly factors:
- the most desirable location should be shaded by deciduous tree(s) or lacking shade draped with an external shade cloth over the greenhouse;
- the site should also be sheltered from the wind by a tree(s) or some other barriers;
- the site should be level and allow for good drainage.
Q. How do I secure the greenhouse?
The greenhouse should ideally be attached to some sort of foundation, in order to keep it secure, and it should be preferably something heavy/solid.
All ClimaPod Greenhouses come with 5″ aluminum base which can be connected to most kinds of foundations.
Q. What kind of greenhouses does ClimaPod offer?
ClimaPod Greenhouses are all glazed with premium quality Polycarbonate panels and framed by heavy duty Aluminum profiles.
Q. What is polycarbonate?
Polycarbonate are a particular group of thermoplastic polymers. Their superior features compare to other polymers (temperature resistance, impact resistance and optical properties) position them between commodity plastics and engineering plastics.
Q. What makes a polycarbonate greenhouse better than glass?
Polycarbonate panels are virtually unbreakable. It is a big plus concerning their longevity as also their safety, especially important when younger children or the elderly are involved.
The light weight of the panels – less than 2-3 lbs – is another advantage that affect the convenient of assembly or even re-location option (assembled 9’x12′ greenhouse is less than 250 lbs).
In addition the Polycarbonate panels protect everything inside the greenhouse from the harmful UV rays, either it is shelving, pots, tools or your skin.
Q. What are Clear Polycarbonate panels?
Clear Polycarbonate panels are unique for ClimaPod Clear greenhouses. They combine the visual appearance and functional effects of glass with the advantages of polycarbonate greenhouse.
These are solid panels that have about 90% light transmission which bring flowers and plants inside the greenhouse to be part of your garden landscape and you can see everything within, like glass. Your plants will enjoy maximum light exposure.
On the other hand, Clear polycarbonate panels are fully safe since they are virtually unbreakable, and their light weight makes the assembly process easier and more convenient.
Q. What sizes are available for the ClimaPod greenhouses?
Hobby series come approximately with 9’ width and 12’ depth.
Spirit series come approximately with 7′ width and 12′, 14′, 21′, 28′, 35′, or 42′ depth
Passion & Virtue series come approximately with 9’ width and 14’, 21′, 28′, 35′, or 42′ depth.
Clear models come in 6’x8’, 8’x10’, 8’x12’.
Note that you can always requested a quote for a longer ClimaPod or custom connect few of the greenhouse kits in order to increase the length.
Please click “here” to see all ClimaPod Greenhouse models.
Q. Is it possible to enlarge your greenhouse?
Yes, ClimaPod Greenhouses can be assembled together. As long as you secure them properly, you can put together as many greenhouses as you want.
Q. What accessories are available for the greenhouse?
All greenhouses include vents and base
For ClimaPod Virtue, Passion, Spirit and Hobby additional accessories are available in separated kits: Shelving, Solar Fans, Louvers, and Automatic Vents Openers.
For more details check the products pages at this website.
Q. What are the main advantages of the Polycarbonate vs Glass?
In the last few years the glass has to a great extent been substituted by a new higher grade material – twin wall polycarbonate.
ClimaPod’s twin-wall polycarbonate offers high impact resistance, excellent heat retention and 80-90% light transmission. ClimaPod greenhouse polycarbonate sheets are designed and engineered specifically for greenhouse use.
All of our panels have UV protection on the outer side of the panels that protects your plants from getting burnt by ultraviolet rays and prevents the polycarbonate from yellowing after many years of use. The multi-layer structure reduces heating costs in winter while minimizing excessive heat in summer. Polycarbonate has an insulating effect, so the temperature in the greenhouse will be more even and create a better growing habitat.
Q. How long will a Polycarbonate greenhouse will last?
ClimaPod is using Polycarbonate which is UV protected therefore there is no yellowness, turbidity or disintegration for at least 10 years.
Q. Can the frame rust?
No. All of our kits are made of aluminum, which is rust resistant. The steel hardware parts are galvanized.
Q. How to choose a greenhouse site?
If possible, locate the greenhouse where it will receive at least 6 hours of direct sunlight during the winter months. Try to avoid a site that is completely shaded by buildings or trees. A good site would also be sheltered from high winds. Easy access and close water and electricity are also important. The recommended greenhouse’ position is with its ridge running east and west so its length will face the sun during most hours.
Q. What is the return or cancellation policy?
After the order is placed, it can be cancelled or returned within 14 calendar days after purchase day with 20% restocking fee.
– The shipping & handling fees are nonrefundable.
– The customer is responsible for arranging the return of product, or the return shipping cost will be also deducted from the remaining total.
– Please note that the product will only be accepted in unopened original boxes.
– Products purchased with discounts or promotions cannot be returned.
Please contact our representatives to learn more.
Q. What kind of surface does the greenhouse need?
The greenhouse must be positioned on a flat level surface. It can be either a concrete, gravel, strong wood platform, or a flat ground that was leveled carefully.
Q. How should I anchor a ClimaPod greenhouse?
The greenhouse should be anchored to a firm surface.
Q. How do I clean the greenhouse?
Use a mild detergent solution and rinse with cold clean water. DO NOT use acetone, abrasive cleaners, or other special detergents for cleaning as they can remove the UV resistant layer on the polycarbonate.
Q. How do I ask for replacement/missing parts?
We put a lot of effort and have boxes inspected during production to avoid any of the parts to be included.
If you believe that you have some part missing please contact our customer service through this website contact form or by sending an email to sales@climapod.com.
Leave a Comment
You must be logged in to post a comment.