REFUND/CANCELLATION POLICY
Modular Organics LLC believes in and stands behind the quality of the products we offer to our customers.
If you are not completely satisfied with your purchase, you may return most* unopened items in new condition, for a refund or exchange.
We want to make sure your shopping experience is a positive one, so please review the return schedules below for more details.
IN STORE RETURNS
You may return the unused unopened item in its original packaging according to the return schedule listed below.
The original receipt, gift receipt or packing slip and a valid photo I.D. are required for all in store returns and exchanges.
ONLINE RETURNS / ONLINE ORDER CANCELLATIONS
Online returns must include the original packing slip and the unused item in the original packaging in the condition that it was delivered.
The customer is responsible for any fees that are related to shipping the merchandise back to Modular Organics.
We at Modular Organics highly recommend that you ship your returns back to us using UPS, FedEx, or a similar service that offer the ability to track the shipment.
Customers may return products to local stores, but the credit or refund will not be issued until the merchandise is received at our distribution center, which may take up to 10 business days to process.
RETURN ADDRESS
Modular Organics LLC
Attn: Order return
10932 Issaquah-Hobart Road SE,
Issaquah, WA 98027
RECEIVING ORDERS
Even though we put a lot of effort into making every shipment go perfectly, it is customer’s responsibility to examine all packages and report any damage or missing boxes/pieces during order delivery. In such event, customer needs to make a written note of the issue on the delivery receipt at the time of order delivery and notify our customer service team by email within 5 days after delivery. Modular Organics will do everything needed to assist and resolve any issues in a good timely manner, but is not liable if the report isn’t provided within the allowed time frame.
SHIPPING FEE
Modular Organics LLC and/or ClimaPod always strives to provide most aggressive and competitive shipping rates to its customers and have all orders shipped promptly.
To make it more convenient to our customers we have set up competitive flat shipping fees for destinations within and outside of WA state.
Please note that before orders are packed and shipped, Modular Organics reserves the right to cancel an order with a full 100% refund to the customer, in case it is determined that our freight forwarder(s) are not able to arrange delivery to the provided shipping address due to limited or no road access, extra delivery charges due to limited access areas or special vehicle requirements for the delivery, freight carriers and/or any other reason. In such case, customer will receive a call from Modular Organics, to discuss the available options for delivery or offer to cancel/refund the order. From our experience, if our carriers are not able to deliver greenhouse to limited access area, most of our customers found it most convenient to arrange the pick up of their order from the nearest carriers terminal near their address.
GREENHOUSE RETURNS
You may return new and unopened greenhouses to Modular Organics within 14 calendar days of delivery or pickup date.
Please note that 20% restocking fee will be applied, after items is received and checked by our representatives.
Please note that shipping and handling fees that are paid during placing of the order are non-refundable.
The product will only be accepted in original unopened boxes.
Customers that purchased greenhouses via our website or over the phone may request a return within 14 calendar days of delivery if the item is not as expected. Merchandise must be returned in the original packaging, in an unused condition, in order for a refund to be granted. Refunds will be issued for the amount of the merchandise returned and any applicable taxes, but will not include any delivery charges associated with the original purchase.
The customer is responsible for any fees that are related to shipping of the merchandise back to Modular Organics. In case of rejecting order during transit, the customer will be responsible for any charges that Modular Organics may receive from freight company. 20% restocking fee will be applied for any refunds and returns.
No refunds or returns will be honored on greenhouses or accessories after 14 days of delivery or pickup date.
Greenhouses, as defined by Modular Organics, will include but is not limited to: greenhouse kits that consists of curved and straight framing, polycarbonate and glass sheets/panels, supporting parts, accessories, tools. This list may be modified at any time without notice, so please consult with a sales associate for further details.
It is customer’s responsibility to report any damage or missing boxes/pieces on the proof of delivery sheet (delivery sip) provided by the driver at the time of the order delivery to their address.
ACCESSORY ITEM RETURNS
Modular Organics wants our customers to completely satisfied with their purchases, so if for any reason you are not completely satisfied with your purchase, we offer a 14 day return policy from the original purchase date on most accessories***. Modular Organics reserves the right to modify, alter or void this return policy if there is evidence of inappropriate or misuse of the merchandise.
Accessory items that were purchased via our web site, online stores (including and not limited to Amazon, Ebay, Etsy, Facebook) be returned to one of our local stores or shipped back to Modular Organics within 14 days of the delivery date for a refund.
ITEMS THAT CANNOT BE RETURNED
- Labor, delivery and/or installation services, handling fees.
- Items that are damaged, abused or appear to be misused
- Items that are missing parts or accessories
- Items that have been personalized
- Special order items
RESTOCKING FEES
A 20% restocking fee will applied to any item that is returned.
PROMOTIONAL PACKAGES AND BUNDLED ITEMS
If you are returning an item that included additional items as a free gift promotion, then you must return all the items received as a free gift, to receive the credit. If you do not return all of the items included with the free gift, then the cost of those items will be deducted from the amount refunded. The free gift item(s) cannot be returned by themselves for any type of credit or refund.
If you return an item that was part of a larger package or bundle of products and received a discount for purchasing the item together, the amount of refund will be discounted in proportion to the value of the product in relation to the total value of the package as a whole.
REFUND PAYMENT METHODS
Modular Organics may issue refunds in the form of a credit to the original credit card, check or in-store credit.
Items that are returned that were originally purchased with a check or cash will be issued either an in-store credit, or a check for the refund amount will be mailed to you from our corporate offices. Purchases that were made by check will be refunded once the customer’s check has cleared our bank. Cash and check returns that require a check from our corporate office may take up to 15 business days to process.
Refunds issued for returned merchandise that was purchased with a credit card will have the amount of the refund credited back to the card that was used for the original purchase. If the original card is no longer available, an in-store credit can be issued, or a check will be sent from our corporate offices within 15 business days of the return.
DAMAGED / DEFECTIVE MERCHANDISE
Customers should examine all packages for damage upon order arrival and note with the carrier driver any visible damage to the product packaging.
We put much effort into supplying faultless product and use only preferred shipping carriers that are known to take good care of the cargo during transit. If during delivery of your order any of the boxes seem to have any damage, please make sure to note it on the delivery receipt and still accept to receive the order. After boxes are offloaded and received, immediately go through all parts and inspect for damage on the boxes and their contents. We use unique reinforced packaging to provide the best protection to frames and panels of the greenhouse during transportation. In most cases even if there is a minor damage on the outside of the carton – the inside content remains well protected and undamaged.
In case any parts are damaged or appear to have any manufacturing defects (visible or hidden), please immediately make a list of parts that are damaged or missing with an item number. You can look up the part number either by looking on the sticker or locating it in the assembly manual. Then email it ASAP along with pictures and detailed explanation of the issue to our Customer Service at sales@climapod.com. We will have our experts review it and all necessary replacement parts will be promptly shipped. Modular Organics is not liable for any reports received after 30 calendar days from the date order was placed.
FREE STORAGE
At ClimaPod, we go the extra mile to support our valued buyers. We understand that timing can be crucial when it comes to receiving and installing the greenhouse. That’s why we offer you the convenience of FREE STORAGE for your greenhouse order until you are ready to receive it. However, we kindly request that orders are picked up within a reasonable time frame. To ensure smooth operations holding times cannot exceeding a time period of 12 months from the purchase date. In case of any change in your plans, rest assured that you can request to cancel your unshipped/unpicked up “On Hold” order per our standard terms within 45 calendar days from the purchase date. Orders beyond this period cannot be cancelled or refunded. Please contact our customer service team for more information.
CANCELATION OF UNSHIPPED ORDERS
Customers may cancel orders placed with Modular Organics if they have not entered the shipment process. Refund will be issued in full minus 4% for orders paid by Credit Card/PayPal; and minus 7% for orders paid & financed through Affirm.
Modular Organics reserves the right to refuse a refund without a receipt and to make changes to this policy without notice.
