100% Satisfaction Guarantee
Modular Organics is committed to providing high quality products and professional customer support to meet the needs and exceed expectations of our clients. We believe that our greenhouses will improve the quality of life for you and your family. Superior customer service is our top priority and our staff will work diligently to make sure that you purchase the right structure for your needs.
We enforce high standards of quality to provide a faultless product. However, should a problem occur, we kindly ask you to contact the dealer from whom you have bought the greenhouse. For faster service you need to specify the nature of the defect and identify part’s number by referencing parts list or assembly instruction. In the email, referencing the details of the issue, please include the Greenhouse model number. It can be found on the top of your instruction manual. Your satisfaction is our priority and your request will be processed in a timely manner/as soon as possible.
ClimaPod Greenhouse Warranty
This limited warranty applies exclusively to greenhouses that were properly used and installed, as well as maintained and cleaned according to ClimaPod’s recommendations. We grant a 10-year comprehensive guarantee that covers replacement or repair of defective parts due to material or manufacturing defect. The warranty does not cover polycarbonate, transportation and improper installation. The guarantee is invalid if the greenhouse is not assembled according to our assembly instructions.
- Winter & Wind protection.
In areas where snow or wind is expected the following measures we recommend the following in order to protect your greenhouse:
– Support the ridge at the center of the greenhouse.
– Cross-tie frames/supporting beams with cables and/or rope to support integrity of the unit and prevent it from shifting during high wind storms.
– Remove larger snow loads (we suggest brushing the snow off once it gets over a foot).
– Take precautions against snow falling down, for instance from a roof or a tree.
- Polycarbonate panels.
ClimaPod’s polycarbonate panels are covered under the 10-year warranty against excessive loss of light transmission and/or yellowing of the UV-protected surface. In all cases, the surface bearing the UV protection must be the only side exposed to direct sunlight and the effects of weathering. If a faulty panel is received, the purchaser might be eligible to receive a replacement after the faulty panel along with original sales receipt is returned to Modular Organics via authorized distributor/carrier and examined by our experts. In order to qualify for replacement, the customer service must be notified through email within 3 days of customer receiving ordered items. On request of Modular Organics claimant must allow the material to be inspected on the site and/or return by mail the sheet to Modular Organics for testing. This guarantee does not cover any related transport and erection costs.
NOTE. This limited warranty does not apply to panels that have been scratched, abraded or exposed to corrosive materials. This warranty does not cover excessive loss of light transmission and/or yellowing of the surface as well as loss of UV-protective qualities due to the usage of strong cleaning supplies/chemicals or applying any substance to the UV-protected side of the panel.
This warranty does not include or cover loss due to environment conditions, severe weather or atmospheric conditions, dirt or dust depositions or any changes to the physical properties of the polycarbonate base materials. This warranty does not include or cover directly or indirectly any related expenses for disassembly, fabrication, installation, or any losses, that may be incurred as a result of the failure of the panel.
ClimaPod offers limited one-year warranty that applies exclusively to original ClimaPod accessories and covers defective parts due to material or manufacturing defect. The accessories that are covered by this warranty are Automatic Window (Vent) Openers, Louver, and Solar Powered Ventilators (Fans). This guarantee does not cover transportation and/or return shipping fees as well as unit assembly or disassembly cost. This warranty is invalid if the accessory wasn’t assemble in accordance with ClimaPod assembly instructions and/or sustained damage during installation or general usage of the greenhouse.