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Refund/Cancellation Policy

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REFUND/CANCELLATION POLICY

Modular Organics LLC believes in and stands behind the quality of the products we offer to our customers.
If you are not completely satisfied with your purchase, you may return most* unopened items in new condition, for a refund or exchange.
We want to make sure your shopping experience is a positive one, so please review the return schedules below for more details.

 

IN STORE RETURNS

You may return the unused unopened item in its original packaging according to the return schedule listed below.
The original receipt, gift receipt or packing slip and a valid photo I.D. are required for all in store returns and exchanges.

 

ONLINE RETURNS

Online returns must include the original packing slip and the unused item in the original packaging in the condition that it was delivered.
The customer is responsible for any fees that are related to shipping the merchandise back to Modular Organics.
We at Modular Organics highly recommend that you ship your returns back to us using UPS, FedEx, or a similar service that offer the ability to track the shipment.

Customers may return products to local stores, but the credit or refund will not be issued until the merchandise is received at our distribution center, which may take up to 10 business days to process.

 

RETURN ADDRESS

Modular Organics LLC
Attn: Order return

10932 Issaquah-Hobart Road SE,
Issaquah, WA 98027

Note: Customers should examine all packages for damage upon arrival and note with the carrier any visible damage to the product packaging.

 

GREENHOUSE RETURNS

You may return new and unopened greenhouses to Modular Organics within 14 calendar days of delivery or pickup date.
Please note that 20% restocking fee will be applied, after items is received and checked by our representatives.
Please note that shipping and handling fees that are paid during placing of the order are non-refundable.

The product will only be accepted in original unopened boxes.

Customers that purchased greenhouses via our web site or over the phone a may request a return within 14 calendar days of delivery if the item is not as expected. Merchandise must be returned in the original packaging, in an unused condition, in order for a refund to be granted. Refunds will be issued for the amount of the merchandise returned and any applicable taxes, but will not include any delivery charges associated with the original purchase.
The customer is responsible for any fees that are related to shipping the merchandise back to Modular Organics. In case of rejecting order during transit, the customer will be responsible for any charges that Modular Organics may receive from freight company. 20% restocking fee will be applied for any refunds.

No refunds or returns will be honored on greenhouses or accessories after 14 days of delivery or pickup date.
Greenhouses, as defined by Modular Organics, will include but is not limited to: greenhouse kits that consists of curved and straight framing, polycarbonate and glass sheets/panels, supporting parts, accessories, tools. This list may be modified at any time without notice, so please consult with a sales associate for further details.

 

ACCESSORY ITEM RETURNS

Modular Organics wants our customers to completely satisfied with their purchases, so if for any reason you are not completely satisfied with your purchase, we offer a 14 day return policy from the original purchase date on most accessories***. Modular Organics reserves the right to modify, alter or void this return policy if there is evidence of inappropriate or misuse of the merchandise.

 

Accessory items that were purchased via our web site, online stores (including and not limited to Amazon, Ebay, Etsy, Facebook) be returned to one of our local stores or shipped back to Modular Organics within 14 days of the delivery date for a refund.

 

ITEMS THAT CANNOT BE RETURNED

  • Labor, delivery and/or installation services, handling fees.
  • Items that are damaged, abused or appear to be misused
  • Items that are missing parts or accessories
  • Items that have been personalized
  • Special order items

 

RESTOCKING FEES

A 20% restocking fee will applied to any item that is returned.

 

PROMOTIONAL PACKAGES AND BUNDLED ITEMS

If you are returning an item that included additional items as a free gift promotion, then you must return all the items received as a free gift, to receive the credit. If you do not return all of the items included with the free gift, then the cost of those items will be deducted from the amount refunded. The free gift item(s) cannot be returned by themselves for any type of credit or refund.

 

If you return an item that was part of a larger package or bundle of products and received a discount for purchasing the item together, the amount of refund will be discounted in proportion to the value of the product in relation to the total value of the package as a whole.

 

REFUND PAYMENT METHODS

Modular Organics may issue refunds in the form of a credit to the original credit card, check or in-store credit.

 

Items that are returned that were originally purchased with a check or cash will be issued either an in-store credit, or a check for the refund amount will be mailed to you from our corporate offices. Purchases that were made by check will be refunded once the customer’s check has cleared our bank. Cash and check returns that require a check from our corporate office may take up to 15 business days to process.

 

Refunds issued for returned merchandise that was purchased with a credit card will have the amount of the refund credited back to the card that was used for the original purchase. If the original card is no longer available, an in-store credit can be issued, or a check will be sent from our corporate offices within 15 business days of the return.

 

Modular Organics reserves the right to refuse a refund without a receipt and to makes changes to this policy without notice.

 

If you have received damaged or defective merchandise, please call our customer service at:
360-ORGANIC (360-674-2642)

 

Why a greenhouse is something every home gardener should have?

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Being driven by concerns about the food they eat, the money they spend on that food and the health they have after consuming what they bought in the neighboring supermarket, many Americans decided to get back to their roots and started small home gardens.

read more →

Frequently Asked Questions

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Q. How does the greenhouse ship to me?

The greenhouse is shipped via Fedex Ground, UPS Ground, or other Ground services in 3 or more boxes. The exact number of boxes varies depending on the kit that was ordered.

 

Q. When will my greenhouse arrive at my front door?

When you submit your purchase we immediately send the request to our warehouse in Washington State from where it will be shipped. If you place your order on a Friday, Saturday or Sunday your order will be submitted on the following Monday. The warehouse can take up to 72 hours to prepare your order. When your purchase leaves the warehouse, please allow up to 10-14 business days to receive your order. In most cases it takes no more than 5-7 business days on average for your order to arrive to your local terminal, then our carriers will give you a call to set up an appointment for drop-off.
We usually receive tracking confirmation from the warehouse within 24 hours of your purchase being shipped and we can send you that information upon request.

 

Q. When will my greenhouse be shipped if it was purchased “on backorder”?

Backorder means that currently we are sold out on a specific greenhouse, and do not have it available for a prompt shipment.
Typically, once we go low on stock for particular unit, we put in a request for restocking. It usually takes between 2-4 weeks to get the backorder back in stock and ready for shipping.
You are welcome to contact our Customer Service to receive more accurate shipping date of a backorder.

Q. Do you sell larger greenhouses than on your website?

Yes, you may request additional information on the custom larger models from our customer service representatives.

 

Q. How strong is a ClimaPod greenhouse?

Europe’s standards are higher than those in the US, and the TUV Europe testing lab which is equivalent to UL has tested the product and certified it as being strong and safe. The incredible strength of the greenhouse comes from its excellent engineering and the high quality of plastics and aluminum used.

 

Q. How much wind can ClimaPod greenhouse withstand?

Much depends on the location and what sort of wind velocity your region can get. We do know from customers that the units have withstood wind gusts of up to 80 mph winds without damage. Even in very bad windstorms, the worst that can happen to your greenhouse is that some of the polycarbonate panels are blown out which are very easy to replace.
Note that for cold, high-snow and high-wind regions we recommend using our double-wall polycarbonate kits.

 

Q. What is their snow load capacity?

The load capacity is roughly 50 lbs per square feet. Never the less, we do recommend that you brush the snow off the roof whenever it gets over a foot.

 

Q. Where should I locate my greenhouse?

  1. The selection of a site involves taking into consideration three importantly factors:
  2. the most desirable location should be shaded by deciduous tree(s) or lacking shade draped with an external shade cloth over the greenhouse;
    the site should also be sheltered from the wind by a tree(s) or some other barriers;
  3. the site should be level and allow for good drainage.

 

Q. How do I secure the greenhouse?

The greenhouse should ideally be attached to some sort of foundation, in order to keep it secure, and it should be preferably something heavy/solid.

 

Q. What kind of greenhouses does ClimaPod offer?

ClimaPod Greenhouses are all glazed with Polycarbonate panels and framed by Aluminum profiles.

 

Q. What is polycarbonate?

Polycarbonate are a particular group of thermoplastic polymers. Their superior features compare to other polymers (temperature resistance, impact resistance and optical properties) position them between commodity plastics and engineering plastics.

 

Q. What makes a polycarbonate greenhouse better than glass?

Polycarbonate panels are virtually unbreakable. It is a big plus concerning their longevity as also their safety, especially important when younger children or the elderly are involved.

The light weight of the panels – less than 2-3 lbs – is another advantage that affect the convenient of assembly or even re-location option (assembled 9’x12′ greenhouse is less than 250 lbs).

In addition the Polycarbonate panels protect everything inside the greenhouse from the harmful UV rays, either it is shelving, pots, tools or your skin.

 

Q. What are Clear Polycarbonate panels?

Clear Polycarbonate panels are unique for ClimaPod Clear greenhouses. They combine the visual appearance and functional effects of glass with the advantages of polycarbonate greenhouse.

These are solid panels that have about 90% light transmission which bring flowers and plants inside the greenhouse to be part of your garden landscape and you can see everything within, like glass. Your plants will enjoy maximum light exposure.

On the other hand, Clear polycarbonate panels are fully safe since they are virtually unbreakable, and their light weight (less than 2-3 lbs) makes the assembly process easier and more convenient.

Q. What sizes are available for the ClimaPod greenhouses?

Hobby series come approximately with 9’ width and 12’ depth.
Spirit sereis come approximately with 7′ width and 12′ depth
Passion & Virtue series come approximately with 9’ width and 14’ depth.
Clear models come in 6’x8’, 8’x10’, 8’x12’.

Please click “here” to see all ClimaPod Greenhouse models.

 

Q. Is it possible to enlarge your greenhouse?

Yes, ClimaPod Greenhouses can be assembled together. As long as you secure them properly, you can put together as many greenhouses as you want.

 

Q. What accessories are available for the greenhouse?

All greenhouses include vents and base

For ClimaPod Virtue, Passion, Spirit and Hobby additional accessories are available in separated kits: Shelving, Solar Fans, Louvers, and Automatic Vents Openers.

For more details check the products pages at this website.

 

Q. What are the main advantages of the Polycarbonate vs Glass?

In the last few years the glass has to a great extent been substituted by a new higher grade material – twin wall polycarbonate.
ClimaPod’s  twin-wall polycarbonate offers high impact resistance, excellent heat retention and 80-90% light transmission. ClimaPod greenhouse polycarbonate sheets are designed and engineered specifically for greenhouse use.
All of our panels have UV protection on the outer side of the panels that protects your plants from getting burnt by ultraviolet rays and prevents the polycarbonate from yellowing after many years of use. The multi-layer structure reduces heating costs in winter while minimizing excessive heat in summer. Polycarbonate has an insulating effect, so the temperature in the greenhouse will be more even and create a better growing habitat.

Q. How long will a Polycarbonate greenhouse will last?

ClimaPod is using Polycarbonate which is UV protected therefore there is no yellowness, turbidity or disintegration for at least 10 years.

 

Q. Can the frame rust?

No. Our Aluminum is rust resistant. The steel parts like the base are galvanized.

 

Q. How to choose a greenhouse site?

If possible, locate the greenhouse where it will receive at least 6 hours of direct sunlight during the winter months. Avoid a site that is shaded by buildings or trees. A good site would also be sheltered from high winds. Easy access and close water and electricity are also important. The recommended greenhouse’ position is with its ridge running east and west so its length will face the sun during most hours.

Q. What is the return or cancellation policy?

After the order is placed, it can be cancelled or returned within 14 calendar days after purchase day with 20% restocking fee.
– The shipping & handling fees are nonrefundable.
– The customer is responsible for arranging the return of product, or the return fee will be also deducted from the remaining total.
– Please note that the product will only be accepted in unopened original boxes.
– Products purchased with discounts or promotions cannot be returned.

Please contact our representatives to learn more.

 

Q. What kind of surface does the greenhouse need?

The greenhouse must be positioned on a flat level surface. It can be either a concrete, gravel, strong wood platform, or a flat ground that was leveled carefully.

 

Q. How should I anchor a ClimaPod greenhouse?

The greenhouse should be anchored to a firm surface.

 

Q. How do I clean the greenhouse?

Use a mild detergent solution and rinse with cold clean water. DO NOT use acetone, abrasive cleaners, or other special detergents for cleaning as they can remove the UV resistant layer on the polycarbonate.

 

Q. How do I ask for replacement/missing parts?

Contact our customer service through this website contact form or by sending an email at sales@climapod.com.

Assembly Instruction for Solar Thermostatic Ventilator

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The  solar  thermostatic  ventilator  is  suitable  for  automatic  ventilation,  air  exhaust  and cooling within small space. It will convert solar energy into electrical energy to meet the demand of small space’s ventilation, air exhaust and cooling through setting up a working temperature by thermostat switch. Its key value is that it can be used for 5-10 years, or even longer by your one-time investment and little maintenance, you will never need to pay for the electric bill and worry about opening or switching off the ventilator.
The  solar  thermostatic  ventilator  need  to  be  assembled  at  the  place  where  have enough sun. it is suitable for small space around 5-7 m? and several sets can be used together  to  have  a  better  ventilation  and  air  exhaust.  Besides  being  used  in  greenhouse,  it  can  also  be  used  in  machine  room,  mobile  toilet,  poor  ventilated  and  hot small room, as long as there is direct sunlight.
High  reliability,  stable  performance,  long  life,  easy  assembly,  automatic  and  easy  operation are the main features of the solar thermostatic ventilator.

Contents

Content_assembled

Content of Climapod Fan Package

Installation

  1. Choose the place to install the Solar thermostatic ventilator where is direct sunlight, try to keep the solar photovoltaic cell panel perpendicular to sunlight to receive the best light. There can’t be any shading on the solar photovoltaic cell panel surface, and it can’t be installed at low and concave place to avoid the rain water running into the ventilator through the air-bleed hole.step 1
  2. Measure and cut out section with size of 267*267mm for Solar Themostatic ventilator. It is recommended using a Utility Knife to cut through the polycarbonate. Once the piece is cut insert one end of the Ventilator into the open space, support the other side of the polycarbonate with your hand, and push the other side of the ventilator through for a secure fit.step 2
  3. Drill holes at the end of rods based  on  span size.Drill
  4. Once ventilator is securely in place, add the support beam making sure bolt holes align with the ventilator holes. If not drill addition holes into support beam. (If necessary, do this for both the top and bottom support beams.) Finally bolt both ends of the support beams into the aluminum profile of the greenhouse.step 3
  5. When the sun blaze down on the solar photovoltaic cell panel, if you set the temperature lower than the surrounding, then the ventilator will  work automatically; if you set the temperature higher than the surrounding, then the ventilator will stop working automatically. You can set the temperature to ventilate according to your own situation. If there is no sunlight on the solar photovoltaic cell panel, the ventilator  will  also  stop  working,  like  when  evening  or  the  surface  is  covered  by  light-proof objects, etc. step 4

Maintenance

  1. Clean  the  surface  of  the  solar  photovoltaic  cell  panel  regularly  to  get  better  ventilation, air exhaust effect.
  2. Add lubricating oil at pivot of the ventilator regularly.
  3. Wash  anti-dust net regularly. If you don’t need ventilation at all, you can cover the anti-dust net with a windproof product to stop the ventilation with outside, like plastic panel, etc.

Important warnings

  1. Don’t impact or compress with heavy or sharp objects
  2. Don’t throw objects into the ventilator, like thread and dust, etc.
  3. Keep it far away from high temperature and fire.
  4. Don’t throw.
  5. Keep it far away from Corrosive, inflammable and explosive goods.

Common problems and solutions

Problem phenomenon Reason Method
1 Slow fan speed The solar photovoltaic cell panel surface is covered by lightproof objects Remove the cover or clean its surface
Sunlight isn’t enough Place it under enough sunlight
Fan inner problem Replace the fan
2 Fan stop working No sunlight on the solar photovoltaic cell panel Place it under enough sunlight
Fan inner problem Replace the fan
Ventilator inner problem Check whether the wiring scheme is reliable
3 Thermostat loose control Thermostat switch damaged Replace Thermostat switch
Tolerance in temperature control Adjust temperature at Thermostat accordingly

Warranty

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100% Satisfaction Guarantee

Modular Organics is committed to provide updated high quality products and service with emotional attitude and professional technique to meet the requirement of our clients. We believe that our greenhouses will improve the quality of life of you and your family. Superior customer service is our top priority and our staff will work diligently to make sure that you purchase the right structure for your needs.

We put severe demands on quality to secure that you get a faultless product. However, should a problem occur, we kindly ask you to contact the dealer from whom you have bought the greenhouse. For a quick service, you should specify the extent of the defect by means of the parts list in the assembly instructions. Please also note the model number which is marked on the front page of your instructions, and include it in an email referencing the issue details. Your satisfaction is our priority, and your request will be processed at the earliest.

 

ClimaPod Greenhouse Warranty

  1.  Greenhouse.
    This limited warranty applies exclusively to greenhouse used correctly as installed and maintained and cleaned according to ClimaPod’s recommendations. We grant a 10 year comprehensive guarantee which covers replacement or repairs of defective parts due to material or manufacturing defect. The guarantee does not cover polycarbonate, transport, and erection. The guarantee is invalid if the greenhouse is not assembled according to our assembly instructions.
  2. Winter & Wind protection.
    In areas when snow or high winds might be expected we recommend the following in order to protect your greenhouse:
    – Support the ridge at the center of the greenhouse.
    – Cross-tie the frames/supporting beams with cables and/or rope to support integrity of the units and prevent it from shifting during high wind storms.
    – Remove larger snow loads.
    – Take precautions against snow falling down, for instance from a roof or a tree.
  3. Polycarbonate panel.
    ClimaPod’s polycarbonate panels are warranted for a period of ten years against excessive loss of light transmission and/or surface yellowing on the UV-protected surface. In all cases, the surface bearing the proprietary UV protection must be the only side exposed to direct sunlight and the effects of weathering. If failure occurs, the purchaser shall receive a free replacement when the failed panel, the original sales receipt must be returned to Modular Organics company via the original authorized distributor. On request of Modular Organics claimant must allow the material to be inspected on the site and/or return by mail the sheet to Modular Organics for testing. This guarantee does not cover transport and erection costs. NOTE
    This limited warranty does not apply to panels that has been scratched, abraded or exposed to corrosive materials. This warranty does not cover excessive loss of light transmission and/or surface yellowing of UV-protection layer loss due to use of strong cleaning suppliers/chemicals or any other substance applied on the UV-protected side of the panels.
    This warranty does not include or cover loss due to environment conditions, severe weather or atmospheric conditions, dirt or dust depositions or any changes to the physical properties of the polycarbonate base materials. This warranty does not include or cover directly or indirectly any related expenses for disassembly, fabrication, installation, or any losses, which may be incurred as a result of the failure of the panel.
  4. Accessories.
    ClimaPod offers limited one year warranty that exclusively applies for its accessories covering defective parts due to material or manufacturing defect. The accessories that are covered by this warranty are Automatic Window (Vent) Openers, Louver, and Solar Powered Ventilators (Fans). This guarantee does not cover transportation and/or return shipping fees as well as unit assembly or disassembly cost. The guarantee is invalid if the accessory is not assembled according to our assembly instructions and/or received damage during the installation or general greenhouse use.
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